Learning new skills doesn’t only happen in the training room. It happens when you try out what you’ve heard and find out for yourself that it works. That’s why we've put as much emphasis on what happens outside the training room as what happens inside it. We produce innovative and accountable training that starts before the training session and continues through working life. This web site is one way to help support that ongoing development. We can also design and conduct a full training program for your staff in-house. Whichever you choose, both delegates and managers need to be committed to developing their skills. It's hard work but rewarding and the alternative is to stand still.

The training process in-house

Training needs assessments: When you hire us to train your staff in-house we start by conducting a thorough training needs analysis through interviews with managers and staff. We will establish a clear idea of where the delegate is currently and what they need to do to achieve their ideals. We then establish clear objectives of our service and accountable targets with managers.

The courses: The courses are developed in a modular form so that you get the most relevant material. They address the specific issues that your staff face and offer practical steps to explore and then discover the best solutions. We encourage delegates to think their own way around problems and opportunities and give them frameworks to help them assess future situations. Your competitive advantage lies in our ability to give you solutions tailored to real life.

After each course delegates are given specific tasks to complete in their working lives. At the next session we review the real life experiences and see how everyone's ideas were used practically.
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Post course: Each course comes complete with training manuals and coaching notes to help line managers to continue the development. At this stage we can also offer a raft of personalised services from assessments to post course work from simple quizzes to complex scenarios to work through. All of it written to be specific to your situation.

We are also available to your staff when they need us. We can discuss a problem at length over the phone or respond via email. We can offer further material to read or exercises to be completed after the training course so that a culture of continuous development is encouraged.