Introduction to Management
A practical starting point for first time managers and those who wish to revisit the fundamental skills. This course introduces the key elements of the role, including motivation, communication, development and delegation.
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What it covers:
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The purpose and responsibilities of a manager
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How motivation affects performance and engagement
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Core management communication skills
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The basics of development and delegation
Effective Management Communication
Strong communication sits at the heart of effective management. This course helps managers give feedback well, delegate clearly and build alignment with both their teams and senior leaders.
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What it covers:
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Radical candour and difficult conversations
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The Situation-Behaviour-Impact model for feedback
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Delegation matched to skill and confidence levels
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Managing up and creating alignment with leadership expectations
Coaching and Developing Individuals
Managers support growth in others through coaching, development conversations and effective appraisal. This course is designed to build confidence in developing not just directing their people.
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What it covers:
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The GROW coaching model
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Coaching skills for individual and team development
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Motivation, empowerment and proactive behaviour
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Appraisal, feedback and staff development conversations
Leading Teams and Building Performance
Helping managers create team cohesion, purpose and accountability, strengthening their ability to influence across the organisation and lead teams through change.
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What it covers:
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Building team identity and shared purpose
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Aligning team goals with organisational goals
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Creating trust, accountability and healthy team culture
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Influencing upwards, downwards and across the business